Frequently asked questions
Short answers to the questions we hear most. Can’t find yours? Write to info@deepmanage.com.
Product
What is DeepManage?
DeepManage is enterprise mobility management (EMM) software for Android. Beyond mobile device management (MDM), it also manages the apps, content and users on those devices. IT teams use it to enroll, configure, secure and support company and personal devices from one web console.
Which devices are supported?
Android phones, tablets, rugged handhelds, kiosks and Android‑based embedded devices. iOS support is coming soon.
Does DeepManage support Android Enterprise?
Yes. Besides classic mode, DeepManage can manage devices through Google’s Android Enterprise service, with Managed Google Play, work profiles, zero-touch and Samsung Knox Mobile Enrollment. See Android Enterprise integration.
Do I need Google services on the devices?
Ask us about your specific devices. DeepManage communicates with devices over its own real‑time connection, which is why it can also work in closed networks.
Which languages does the console support?
The management console is available in Turkish and English.
Pricing and purchase
How much does DeepManage cost?
The cloud is priced per device with every feature included. Current prices are on our pricing page.
Is there a free trial?
We offer a guided demo instead. After your request we set up a demo environment and walk you through it.
How is on‑premises priced?
For on‑premises we prepare a quote covering device licenses and installation, based on your fleet and environment. See the pricing page for details.
Deployment and security
Can we install DeepManage on our own servers?
Yes. The on‑premises edition runs inside your network, including networks without internet access.
Where is our data stored in the cloud edition?
On servers operated by Infoline. Your organization gets its own address, such as yourorg.deepmanage.com.
What certifications does Infoline hold?
Infoline, the company behind DeepManage, holds ISO/IEC 27001, ISO 9001, SPICE Level 2, ISO 22301, ISO 20000 and ISO 14001 certificates.
Can employees’ personal data be seen?
On personal devices with a work profile, the organization manages only the work side. On company devices, what is collected depends on the policies you enable; inform employees about it as required by KVKK and GDPR.
Devices and features
How are devices enrolled?
With a QR code or NFC on a new or factory‑reset device. DeepManage installs, takes ownership and applies the right profile.
What happens if a device is lost or stolen?
You can locate it, lock it, wipe business data or the whole device, and disable it if it cannot be recovered.
Can we lock devices to one app?
Yes. Kiosk mode locks a device to one app or a set of approved apps.
Can we help users remotely?
Yes. Live Control lets an administrator see and control the device screen in real time.
Support
How do we get support?
Support and SLA commitments are offered as an add‑on package. Contact us to choose the right package.
Is there a help center?
A public help center with step‑by‑step guides is being prepared. Until then, the MDM Guide explains the key concepts and our team answers your questions.
See DeepManage on your own devices
Tell us about your fleet and we will prepare a demo environment for your team.