Support
Product updates are part of every subscription. Hands‑on support and SLA commitments are offered as an add‑on package, so you only pay for the level of support you need.
Included with every subscription
Product updates
New versions and fixes as they are released: automatically in the cloud, as installable images on‑premises.
Self‑service resources
The MDM Guide and FAQ on this site explain the key concepts; a public help center is being prepared.
Email contact
Questions about your subscription and account through info@deepmanage.com.
Support and SLA package
The add‑on package adds a defined support process with agreed response commitments. Coverage, channels and response times are set out in the package agreement, so they can match your operation.
Ask about support packages- Defined channels for reporting issues
- Agreed response commitments
- Coverage that fits your operating hours
- Available for cloud and on‑premises customers
Help center
A public help center with step‑by‑step guides is being prepared; until then, the MDM Guide explains the key concepts.
See DeepManage on your own devices
Tell us about your fleet and we will prepare a demo environment for your team.