Mobile devices in hospitality
Hotels use tablets and phones in front of guests and behind the scenes. In-room tablets let guests order room service, read hotel information and control services. Lobby kiosks show events and directions. Front-desk staff check guests in on tablets, and housekeeping teams receive tasks on their phones.
Guest-facing devices have two jobs: give each guest a clean, simple experience and protect the privacy of the previous guest. Staff devices need to be reliable every shift. A mobile device management (MDM) system handles both from one console.
Guest tablets in kiosk mode
Kiosk mode keeps an in-room tablet on the hotel app, or a small set of approved apps on a managed home screen. Guests cannot open settings, install apps or leave the kiosk. The kiosk and dedicated devices page explains the setup.
Between guests
When a guest checks out, the tablet must be clean for the next one. DeepManage can clear the data of selected apps remotely, which signs the previous guest out and removes what they saved. For a complete reset, the device can be wiped and enrolled again. See security and compliance for remote wipe options.
Guest tablets can hold personal data when guests sign in to services. Clearing data between stays and explaining it in your privacy notice supports your KVKK and GDPR duties. Read MDM and data protection for the main points. This is general information, not legal advice.
How a typical rollout looks
- Group devices by property, floor or device type: guest tablets, lobby kiosks, staff devices.
- Enroll devices with a QR code before they go into rooms. See device enrollment.
- Set kiosk policies for guest and lobby devices, and work-only policies for staff devices.
- Publish content such as menus and event schedules with content management.
- Support remotely with Live Control when a device needs attention.